28
Mar
07

Mac OSX Finder: “The volume cannot be found”

I love Mac OS X, but every once in a while I manage to screw up one (or more) of the network folders I dropped into the sidebar. (On this particular occasion I changed my mind after I started opening a network folder and clicked “Cancel” on the keychain access prompt.) Now every time I click on the network folder in the sidebar of Finder I’m getting the following message: The volume for “network-folder-name” cannot be found.

volume-cannot-be-found.png

I’ve had this happen before, but I can never remember how to fix it. A quick search turned up this thread which suggests blasting the entire com.apple.sidebarlists.plist file, but that’s a bit harsh if you have a dozen folders in the sidebar and only one or two of them are broken! Instead I chose to edit the plist file and delete the broken folders.

Double-clicking on ~/Library/Preferences/com.apple.sidebarlists.plist should open the Property List Editor. (If it doesn’t, see “to Diana” comment on this post.) Click on the exposure triangles for Root, useritems, and CustomListItems. Find the broken folder–they’re in the same order that they appear in the Sidebar. You can click the exposure triangle for a numbered item and see if the Name property matches your broken folder. Once you’ve selected the correction Dictionary item, click the Delete button:

plist-editor-sidebar-fix.png

Now if you open a new Finder window you’ll notice… That you still have the same problem. Doh! You need to restart Finder. Click on the “Apple” menu (top left of the screen) and choose “Force Quit…” (or just hit Apple-Option-Escape on the keyboard). Select the Finder application and hit the Relaunch button.

This doesn’t really fix the problem–the broken folder is gone, not repaired. But it’s better (imo) than whacking the entire Sidebar preferences file.


42 Responses to “Mac OSX Finder: "The volume cannot be found"”


  1. 1 james kingsted Apr 19th, 2007 at 07:53 UTC

    I’m glade to see that I’m not the only one with this problem!

  2. 2 Eric Sadoyama Jul 17th, 2007 at 19:36 UTC

    Great instructions. At first I wasn’t quite sure where to find the com.apple.sidebarlists.plist file, but I tried looking for “sidebarlists” with Spotlight and found it right away. Thanks!

  3. 3 Jim Jul 23rd, 2007 at 21:58 UTC

    Glad it was able to help you! That’s one of the reasons I wrote it up. (The other reason was so that I’d be able to fix this problem again next time it happens to me!)

  4. 4 Diana Jul 25th, 2007 at 18:53 UTC

    I have a few items that are stuck to the sidebar, but I can’t seem to delete them. I opened the com.apple.sidebarlists.plist in OmniOutliner, but don’t see any of the items there…Actually, I don’t see anything there (Desktop, Applications, etc) Any ideas how to remove them? Thanks.

  5. 5 Alan Jul 25th, 2007 at 19:03 UTC

    “THE VOLUME NETWORK COULD NOT BE FOUND”

    After trouble shooting and searching the web for a fix to no avail. Try this easy fix, It WORKED for me.

    RESET PRAM

    1 REMOVE BATTERY & DISCONNECT ALL PERIPHERALS

    2 POWER UP WHILE FOLLOWING STEP #3

    3 HOLD DOWN “OPTION,OPEN APPLE, “R” & ‘P” KEYS UNTIL 2 SD CHIME

  6. 6 Don Jul 25th, 2007 at 21:42 UTC

    Why have all this hassle - just drag the item off the side bar and “zap” it’s gone!!

    or am I being too simple??

  7. 7 Jim Jul 26th, 2007 at 15:45 UTC

    (to Don): That’s how it’s supposed to work, but if you fubar the network connection (as I did) then the item doesn’t respond to dragging anymore–as soon as you mouse-down on the item it displays the “volume not found” error.

  8. 8 Jim Jul 26th, 2007 at 15:53 UTC

    (to Diana): Don’t open it with OmniOutliner, use Property List Editor. If OmniOutliner is opening when you double-click on the sidebarlists.plist, control-click (or right-click) the file and select “Open With” from the context menu. Then select the Property List Editor as the application to open the file.

  9. 9 Jim Jul 26th, 2007 at 16:10 UTC

    (to Alan): Are there any negative side effects to resetting PRAM? Also, does that fix the network folder(s) or trash them? Sounds like quite a finger-stretching exercise! ;) (Apple key, Option, “R”, “P”, and the power button simultaneously?!?)

  10. 10 Diana Jul 26th, 2007 at 17:16 UTC

    i can’t find the property list editor. it’s not under utilities in applications…

  11. 11 Jim Jul 26th, 2007 at 18:30 UTC

    Ah, I think I know the problem… I’ve installed Apple’s Xcode toolkit, which includes the Property List Editor. Once Xcode is installed, the Property List Editor should be available as: (OSX disk)/Developer/Applications/Utilities/Property List Editor

    Xcode is a pretty big download, but there’s tons of useful stuff for Mac hackers in there. Only available to “registered developers”, but registration is free.

  12. 12 Diana Jul 27th, 2007 at 18:06 UTC

    Thanks Jim. Is there a way to get rid of it without that? I tried copying one over from a computer that had nothing but the default on it, but that didn’t seem to work.

  13. 13 Jim Jul 27th, 2007 at 19:33 UTC

    Diana, you can blast the whole plist. Go to your Library/Preferences directory and drag com.apple.sidebarlists.plist to the trash. I haven’t tried Alan’s suggesstion (reseting PRAM), but that may work also.

  14. 14 ben Aug 12th, 2007 at 00:17 UTC

    i accidently removed my network button from my sidebar. now when i cant get it back on? i can go to “go” then “network” but nothing shows up. can you help?

  15. 15 drew Sep 17th, 2007 at 01:48 UTC

    Force quit my finder worked great. Thanks a lot!

  16. 16 Lancelot Fletcher Sep 22nd, 2007 at 09:54 UTC

    If you click on the Finder menu — or type Command-comma while you are in the Finder — select Preferences, then click on Sidebar. This will show you a list of options for what to display on the sidebar. If Network is one of the options, click on its checkbox. If Network is not there, then I am out of my depth and somebody else will have to give you the answer.

    Lancelot Fletcher

  17. 17 michael Oct 1st, 2007 at 22:08 UTC

    i typed then unchecked ‘network’ then re-checked it, and the ‘volume cannot be found’ problem seemed to go away immediately… but maybe my cause wasn’t the same as some others’ here…

  18. 18 michael Oct 1st, 2007 at 22:10 UTC

    whoops: should have read “i typed cmd-, then unchecked..” — but was read and disappeared as a tag because i bracketed it with less-than and greater-than signs…

  19. 19 Gary Oct 4th, 2007 at 10:00 UTC

    I tried command-comma, went to sidebar, de-selected ‘network’ then re-selected it and presto - it works.

  20. 20 Joel Oct 12th, 2007 at 00:02 UTC

    This worked great for me. Thanks a lot. Coincidence that I had just downloaded Xcode for the first time yesterday. I tried opening the plist before installing xcode, and I too was looking at it in OmniOutliner thinking… how is this suposed to GTD my broken sidebar link???

    Baby-hacker.

    Thanks for the how-to.

  21. 21 Sonja Ray Oct 15th, 2007 at 11:13 UTC

    Another thanks from sunny Florida - new Mac Pro, had my network connection working, then suddenly (shortly after installing Xcode), I was getting the “Volume not found” error. Editing the plist worked perfectly!

  22. 22 Adam Oct 18th, 2007 at 19:32 UTC

    I might be misunderstanding what you guys are talking about, but if you have a volume on the side of your finder window that has a broken like, just drag the volume to your desktop, and poof, the file explodes in Mac Dust.

  23. 23 troy Oct 18th, 2007 at 19:50 UTC

    uhh, there seems to be a much easier way…. just open finder and go to Finder/Preferences un-check and re-check the Network (might have to do it a few times)

    POOF! network’s back worked for me anyway

  24. 24 troy Oct 18th, 2007 at 19:56 UTC

    oh a few ppl already posted that - sry

  25. 25 Jim Oct 18th, 2007 at 22:03 UTC

    @Adam: Usually that works. But if you really screw it up (like I did), then as soon as you click/drag on the sidebar item, you’ll get the “volume cannot be found” message–you don’t even get a chance to drag the thing out of the sidebar.

  26. 26 Nick Oct 21st, 2007 at 10:31 UTC

    I fixed my issue by: Dragging the ‘Network’ icon off the sidebar Opening Finder preferences Re-Selecting ‘Network’ voila! (This is after re-booting both machines, the airport base station, repairing permissions, de-selecting and re-selecting personal file sharing - none of which worked)

  27. 27 Betty Dec 3rd, 2007 at 18:41 UTC

    Thanks for these instructions. They worked perfectly for me…..

  28. 28 It simply works!? Dec 20th, 2007 at 17:36 UTC

    Wow, I’m sure glad I found this thread but the solutions discussed here seems to violate the rule of keeping things simple, doesn’t it? Isn’t there a simpler more elegant way than downloading a not-included-by-default-application in order to edit a plist file?

  29. 29 Jim Dec 21st, 2007 at 00:22 UTC

    You’re absolutely correct–this isn’t “the Mac way”. Deleting the entire plist does work, and it’s much simpler than this, but you lose all of your sidebar items.

  30. 30 Paul Jan 21st, 2008 at 22:52 UTC

    But why is this happening.

    It happens on my MBP with a new copy of leopard.

    I have shortcuts to a couple of folders on PCs and they keep failing.

  31. 31 nico Jun 11th, 2008 at 16:01 UTC

    Deleted via plist, but sidebar folder persisted even after relaunch. Dragged onto desktop … gone … exploded into Mac dust (thanks Adam and Jim)

  32. 32 taptetum Jun 26th, 2008 at 14:28 UTC

    Force Quitting the Finder brought my Network list back.

  33. 33 John Blackwell Aug 1st, 2008 at 13:04 UTC

    Wow this is a great post. Had a folder sitting in the sidebar for a year and just decided not to worry about it. Nice to be clean again!

  34. 34 Kel Oct 16th, 2008 at 20:04 UTC

    http://www.apple.com/downloads/macosx/development_tools/plisteditpro.html

    There’s a Plist Editor that works perfectly, just one small file and it’s free. Enjoy

  35. 35 Lee Dec 4th, 2008 at 17:52 UTC

    Don, Worked for me. Drug the offending item off the sidebar and it is gone. And after all that grief of trying to do some techno-solution. ~Kee

  36. 36 Mike Gola Feb 11th, 2009 at 16:51 UTC

    Been wondering about this for a long while but never found the time to look. Every easy fix. Thanks very much! Mike Gola

  37. 37 Yvette Sep 6th, 2009 at 06:17 UTC

    Thanks so much, I’ve had broken folders sitting there annoying me for weeks- this works a treat :))

  38. 38 mousewhoroars Sep 14th, 2009 at 18:02 UTC

    Thank you so much. I go nuts when I nuts when I can’t fix things on my mac, you saved my sanity!

  39. 39 Simon Oct 22nd, 2009 at 09:20 UTC

    You should try this first (clicking and not releasing, then dragging):

    Comment number 8 at “http://macosx.com/forums/mac-os-x-system-mac-software/297265-volume-xxx-cannot-found.html”

  40. 40 Casper Mar 18th, 2010 at 08:29 UTC

    I just clicked, held down the button, and then dragegd the folders i wanted to remove directly to my trash can, and peeeew gone :)

  1. 1 How To Remove Stuck Sidebar Items in MacOS « Ambient Ideas’ Denver Dev Pingback on Feb 1st, 2009 at 17:45 UTC
  2. 2 OS 10.5 - Remove Custom Places from Sidebar - Mac-Forums.com Pingback on Mar 9th, 2010 at 11:43 UTC

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